Southwest Airlines Co. is one of the biggest low-cost carriers, mainly serving the United States of America. They have a fleet size of 750 plus planes that are mostly Boeing 737s. Should you want to change or cancel your flight with them, you are in the right website! Here is a Step by Step Guide on How to Change Flights or Get Refunds on Southwest.

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Please note that Southwest Airlines is experiencing a high volume of calls. Serving 102 destinations with a large fleet isn’t easy, especially today. So you need to be patient or Do-It-Yourself. We’ll tell you how to cancel or change your booking online without contacting the customer service.

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Updates

You can check out current updates of Southwest through this link. Ongoing travel disruptions are resulting in the cancelation of flights. If your flight is canceled, you can get an e-mail from Southwest Airlines.

Here’s also the list of places with disruptions as of March 19, 2020:

Step by Step Guide on How to Change Flights or Get Refunds on SouthwestYou can change your travel up to 60 days from your original departure dateFor Canceled Flights

  • If you have no plans, it will be your travel fund. The customer named on the ticket can fly up to 12 months from the purchase date of the ticket.
  • Fare Differences may apply

Change and Cancelation Policy for Uncanceled Flights

  • You can change or cancel your flight without a fee
  • Should be done 10 minutes before scheduled departure
  • Funds are used to pay for future flights; you need to use it one year from the purchase date and used by the customer in the ticket
  • Fare differences may apply

How to Change your Flight Booking with Southwest

STEP 1: Go to the Southwest website.

Step by Step Guide on How to Change Flights or Get Refunds on Southwest

STEP 2: Click the “Change/Cancel” tab and type your confirmation number and the customer’s first and last name. Select the “Change Flight” option and click submit.

STEP 3: Confirm if that’s the correct flight and proceed.

STEP 4: Choose the new travel dates.

STEP 5: There are no change fees, so you need to pay the fare difference if there’s any.

STEP 6: Receive your new Flight Itinerary.

How to Cancel your Flight Booking with Southwest

You can cancel up to 10 minutes before the scheduled departure.

STEP 1: Go to the Southwest website.

Step by Step Guide on How to Change Flights or Get Refunds on Southwest

STEP 2: Click the “Change/Cancel” tab and type your confirmation number and the customer’s first and last name. Select the “Cancel Flight” option and click submit.

STEP 3: Confirm if that’s the correct flight and proceed to cancel the reservations. Take note that you if you have a round trip ticket, you can’t cancel one flight, you’re going to cancel the entire trip.

STEP 4: For refundable bookings, please choose where you want to “Hold for Future Use” (have a travel fund) or “Request a Refund of the refundable balance.” For nonrefundable fares, you can get a refund within 24 hours from booking it.

STEP 5: Confirm your cancelation and click the “Yes, Cancel” button.

STEP 6: You can check your travel fund on your account or wait for the credit to your account. It will take within 7 business days to process the refund.

Contact Numbers

Here are the contact numbers for Southwest.

Reservations Department (for refunds too): 1-800-435-9792

Customer Relations: 1-855-234-4654

Address:

Southwest Airlines, Refunds Department P.O. Box 36649

Dallas, Texas 75235-1649

Step by Step Guide on How to Change Flights or Get Refunds on Southwest3
Photo by Tomás Del Coro CC BY-SA 2.0

 

I hope this article will help you on how to Change Flights or Get Refunds on Southwest. It’s very remarkable to avail of their “Rapid Rewards.” Some reservations may not be refundable; however, you can reuse them as long as you cancel 10 minutes before their flight. Isn’t that great? Let’s travel soon, but right now you can travel while being at home!

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About the Writer

Lyza Paloma

Hey, I’m Lyza! I once was a person who just imagined going to places “one day” but decided to pursue my dreams. My first travel abroad was in Japan, solo, last 2018, and fell in love with the journey since. I’m aiming to visit 10 countries before turning 30 and 2 new places in the Philippines every year. Besides traveling, I love organizing trips, photography, reading, and making new friends. Follow my adventures through my Instagram.​

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